- Durban, South Africa
- May 2, 2020
I am a lady with more than fifteen (15) years of Public Relation, Customer Care, Supply Chain and Administrative experience.
I believe I have the right experience and expertise required to excel in any supply chain and Marketing role. My duties and responsibilities with previous employers involved customer care services, general administration, Sales management, marketing management, stores and logistics management.
As for my qualifications, I hold a Diploma in Marketing Management from The Institute of Marketing Management and partly completed Bachelor of Business Administration with IMM/GSM South Africa. I am currently studying a Diploma in Purchasing and Supply and NQF level 6
Equipped with such training, qualification and experience, I will be an asset to any organisation who require my services.
Education
Experience
Marketing & Customer Care
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
• Determine clients’ needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
• Manage property auctions or exchanges
• Maintain and update listings of available properties
• Develop networks and cooperate with attorneys, mortgage lenders and contractors
• Promote sales through advertisements, open houses and listing services
• Remain knowledgeable about real estate markets and best practices Investigating and handling clients’ queries and requests
Marketing & Customer Care
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
• Determine clients’ needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
• Manage property auctions or exchanges
• Maintain and update listings of available properties
• Develop networks and cooperate with attorneys, mortgage lenders and contractors
• Promote sales through advertisements, open houses and listing services
• Remain knowledgeable about real estate markets and best practices Investigating and handling clients’ queries and requests
Supply Chain and Administration:
Buying:
• Monitor stock levels and identify purchasing needs of office materials and consumables
• Reviewing Purchase Requisition from various department and requesting for quotations from potential suppliers
• Evaluating quotations from vendors and negotiating better prices
• Issuing and tracking of purchase orders and ensure timely delivery
• Conducting market research to identify pricing trends
• Maintaining and updating supplier’s data base
Receiving:
• Completing and capturing of GRVs
• Matching of Purchase Orders, Invoices and GRVs
• Ensuring all new materials, consumables and stock are entered and updated into the company inventory system and packed in storeroom
Stock control:
• Issue materials and consumables to staff
• Perform daily checks to align inventory stock and records and investigate any variances
• Maintaining minimum stock levels
• Participate in month end and year end stock takes
Financial duties:
• Receipting of payments made by clients to obtain birth and Death Certificate
• Ensure proper pricing is effected for the required services
• Issue change, receipts and refund as appropriate
• Maintaining daily, weekly and monthly cash report summary
• Completing daily banking sheet summary
• Reconciling cash receipted and physical cash daily
• Completing cash deposit slips for submission to the bank
Customer Care duties:
• Investigating and handling clients’ queries and requests
• Assisting clients with key information needed to obtain births and death certificates
• Data capturing of birth and death records and ensuring that all supporting documents are attached
• Sorting and filling of birth and death records
• Issuing out of birth certificates
Sales and Marketing
• Meeting company sales budget targets
• Processing of Orders from customers
• Maintaining existing customers and developing new business
• Increase lifetime value of customers.
• Develop a culture of partnership with key customers.
• Providing customer care.
• Positioning the company for new markets and dynamic business environment.
• Gathering competitive information for management consideration in strategy formulation.
• Participating in tenders.
Logistics & Procurement
• Placing Orders of fast-moving products ensuring the storeroom is adequately stocked
• Receiving stock from the warehouse
• Completing Internal Goods Received Vouchers (GRVs) and updating stock
• Ensuring stock is delivered to customers on time
• Ensuring the Good Dispatch Notes are fully completed and signed by customers
• Weekly Sales and Marketing route planning
Administration
• Filing of all correspondence with customers and suppliers
• Maintaining telephone directory of customers and suppliers
Sales and Marketing
• Ensure that branch sales targets are met through guiding the sales team
• Embarking on promotional activities
• Explore and recommend expansion programs to the Divisional Manager
• Attend and solve customer complains and queries
• Follow up on customers to ascertain the level of service satisfaction
• Solicit suggestions on improving branch image and effectiveness from customers
• Allocating and Monitoring work carried out by subordinates within the branch
• Recommend branch budgets to the Divisional Manager for approval
• Assessing customers credit worthiness
Administration
• Ensure that the branch asset inventory is accurately updated
• Attending to staff grievances and disciplinary matters in line with company rules and Employment code of conduct
• Ensuring the branch has enough office supplies
Procurement and stores
• Ensure that seasonal stocks are ordered in time to meet varying needs of customers
• Ensuring the minimum reorder level is maintained
• To ensure that stock on hand are checked against system before raising new orders
• Raising purchase requisition to order stock from
• Receiving stock from Central Warehouse and suppliers, ensuring they are in good condition
• Completing Good Received Notes and updating stock on Pastel
• Supervision dispatch Clerk ensuring furniture is delivered to customers on time
• Conduct routine and random branch stock takes
Logistics
• Ensuring stock is delivered in time
• Weekly delivery route planning