Customer Service Representative
  • Cape Town, South Africa
  • June 23, 2020
Category
E-mail
Phone Number
0718736111
Latest Qualification
BTECH: Project Management

Education

Agile Project Management @ University of Cape Town
Dec 2019 — Mar 2020

Units:

Introduction to Agile Project Management
The Agile Project Management Environment
Value-driven Delivery and Stakeholder Engagement
Adaptive Planning in Agile Projects
Facilitating High-performance Teams
Continuous Improvement: Product, Processes, People
Quality and Risk Management
Agile Project Management frameworks in
Business

BTECH: Project Management @ Cape Peninsula University of Technology
Jan 2015 — Dec 2015

Project Resources 4
Project Management Process 4
Project Quality 4
Project Accounting 4
Strategic Management 4
Project Research 4
Entrepreneurship 4
Operational Research 4

Diploma In Export Management @ IMM Graduate School of Marketing
Jan 2008 — Dec 2012

Subjects:
Finance and Payments I
Finance and Payments II
Introduction to International Trade
International Communication
Export Administration I (Distinction)
Export Administration II
International Trade Law I
International Trade Law II
International Economics
International Marketing I
International Marketing II
Export Management
Export/International Trade Strategy (case
study)

Experience

Customer Service Representative @ DigiOutsource Sevices
Apr 2017 — Current

- Responding to customer queries by
telephone, email, and online chats
- Processing pertinent information into
relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and
management as well as cross selling of
products and services
- Processing and taking ownership of all
incoming and outgoing contacts in a
multimedia environment
Team 2IC

- Manage and structure shift.
- Perform Service Leads role when he is not present.
- Prioritize and delegate tasks for completion.
- Complete additional ad-hoc activities from Brand Retention Marketer.
- Complete and conduct handovers for the new team coming onto shift.
- Point of call for inter-departmental communications

Contact Candidate

Contact