- Johannesburg, South Africa
- June 4, 2020
My purpose is to bring creativity into communication essentials, in a way that brings about shared value.
As a project manager at CREA8 my current role is to build relationships, create and implement communications, event experiences and internal employee engagement activities for corporate clients while ensuring that our small business is operationally sound.
Before this I was Guest Services Manager at the Standard Bank Global Leadership Centre (GLC) the quality controller for the high level of service offered. I drove the service culture and met ambitious targets set by management 3 years in a row. I also built training and induction content for new staff.
My skills and experience in communications and marketing was borne through event creation, forming the start of my career growth. I have managed events for a number of clients and owned a comms company with my current MD. I honed my marketing proficiency in a small marketing agency driving marketing, social media engagement, branding management and getting the best from our creatives.
I am a natural organiser, spreadsheets make me happy. Living the marketing promise and then delivering on that promise through experience excites me. I love working in small teams and drive output.
Education
Experience
• Responsible for managing CREA8 client projects in marketing/communications/events
• Operational structuring and strategy for CREA8 International – small agency
• Multichoice portfolio:
- Brand management: Internal Communications South Africa branch and
- Customer Experience division: Award-winning Employee Engagement (#ninetynine campaign) strategic implementation and creative direction for internal campaign & creation of the WeVolve Innovations Challenge
- Customer Care Operations Support:
Internal technical operations project qualitative research and communications strategy; and
Internal Gamification for training department (Contact Centre focus)
Launch of the AI (artificial intelligence) for MultiChoice Contact Centre: First in the world deployment of AI in this environment
Brand development and launch for new programme – Operational Excellence Leadership
• These include - Strategic direction and planning; creation and managing of budget; client and supplier management; creative direction and control; deadline management (team of creatives); contingency planning and wrap.
• Communications and event clients:
o YES (Youth Employment Services) national Presidential Launch
o Novo Nordisk Cycle 4 Diabetes full internal communications and cycling challenge event 2017, Diabetes Day Soweto Walk and Novo Nordisk Internal Communications 2018, Diabetes Day Pledge event and internal communications 2019
o MMI Holdings Women in Motion national Women’s Day events
o Brand activations as per communications planning